Product
Feedbackplus, is an internet/mobile feedback solution that lets customers give feedback to products and services organizations either via feedbackplus mobile app or feedbackplus.net; and enables organizations to receive, respond to and resolve customers issues, real time, via a dashboard, where they can also access periodic reports with feedback analytic.
Value
To Customers
- Give feedback free of charge
- Give feedback anywhere, anytime
- Get to attach pictures and documents (as evidences) where necessary
- Monitor feedback status real time (On queue, Receiving Attention, 25% Resolve, 75% Resolved, 100% Resolved, Closed)
- Get to confirm resolution before issue gets closed
- Send your feedback as voice message if preferred
- Reach dozens of organizations with the same app.
To Organizations
- Receive customers’ feedback ‘on the spot’ when they are experiencing your products and services
- Monitor your branches/outlets from customers points of view
- Make Feedback a day-to-day part of your customers habit
- Stay in touch with any customer that gives feedback before and after resolution
- Let your employees use their mobile devices to resolve thousands of customers issues anywhere/anytime
- Access periodic reports and analytics including Trends, Satisfaction, Loyalty, Status etc and various Predictive and Prescriptive analytics
- Get customization to your own specific needs
Successes
Mobile app now available on Android, iOS, BB10 and BB07 & bellow devices, and the web application is accessible on 95% of desktop and mobile browsers
Team
- Niyi Falodun (CEO)
- Enoch Durotoye (Planning and Marketing)
- Linda Ebekine, Busola Alabi, Biodun Ajiboye (Business Development)
- Olaniyi Olorunkosebi – Investor
- Dotun Sulaimon - Advisor
Development Stack
MySql, PHP, HTML, CSS, JavaScript,
Contact/Social Media/Job Openings
For Inquiries - info@feedbackplus.net
Job Opening - career@feedbackplus.net
This will definitely make life easier for customers. Well done guys
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